FAQ'S

ON ORDERING
FOR MERCH: I'M CURRENTLY ONLY ABLE TO OFFER PREORDERS FOR MERCH. I KNOW, I KNOW... I'M FULL OF DISAPPOINTMENTS, BUT I AM A ONE BISH SHOW AND CANNOT HOLD ANY INVENTORY AT THIS TIME, KAREN. WHEN THE CAMPAIGNS ARE CLOSED THERE IS NO WAY TO ADD IN ADDITIONAL ITEMS OR CHANGE YOUR ORDER SO MAKE SURE YOUR CART IS CORRECT BEFORE CHECKING OUT. FOLLOW WALT'S INSTAGRAM AND FACEBOOK PAGES FOR ANNOUNCEMENTS AND DON'T FORGET TO SIGN UP FOR EMAIL ALERTS ON WHEN THE PREORDERS ARE HAPPENING. 

FOR GIFT CARDS: THE WG GIFT CARDS ARE DELIVERED BY EMAIL AND CONTAIN INSTRUCTIONS TO REDEEM THEM AT CHECK OUT. THEY HAVE NO ADDITIONAL PROCESSING FEES. GIFT CARDS ARE NON-REFUNDABLE AND NON-RETURNABLE.
 

ON SHIPPING
THIS IS REALLY IMPORTANT AND EVEN THOUGH WE INCLUDED IT ON EVERY ITEM DESCRIPTION I FEEL LIKE I NEED TO SAY IT LOUDER FOR THE SUSAN'S IN THE BACK... ONCE THE CAMPAIGNS ARE CLOSED IT TAKES ABOUT 10-14 BUSINESS DAYS FOR THE CLOTHING TO BE PRINTED. ONLY AFTER THIS IS WHEN WE WILL BE ABLE TO PICK UP THE COMPLETED MERCH AND SEND IT OFF TO YOU. WITH THAT SAID, IF THE ORDERS ARE READY TO BE SHIPPED SOONER THEN WE WILL GET THEM OUT ASAP. WE ARE NOT RESPONSIBLE IF YOUR ORDER BECOMES "LOST" OR "STOLEN" SO IF YOU WOULD LIKE TO PURCHASE INSURANCE OR ADD A SIGNATURE CONFIRMATION OPTION PLEASE LET ME KNOW.
 
FOR U.S. ORDERS: WE USE USPS PRIORITY MAIL. AFTER THE 10-14 BUSINESS DAYS IT TAKES TO GET THE ITEMS PRINTED IT WILL TAKE ABOUT 2-3 BUSINESS DAYS TO REACH YOU ONCE SHIPPED. THE TRACKING NUMBERS SHOULD BE AVAILABLE IN 24-72 HOURS SO YOU CAN STALK YOUR PACKAGE, BUT PLEASE ALLOW THIS TIME TO PASS BEFORE FREAKING OUT. IT'S ALSO VERYYYY IMPORTANT THAT YOU TRIPLE CHECK YOUR SHIPPING ADDRESS WHEN PLACING YOUR ORDER... ONCE A SHIPPING LABEL IS CREATED I WILL BE UNABLE TO CHANGE THE ADDRESS IF ASKED. 

FOR INTERNATIONAL ORDERS: WE USE USPS FIRST CLASS. AFTER THE 10-14 BUSINESS DAYS IT TAKES TO GET THE ITEMS PRINTED IT WILL TAKE ABOUT 5-9 BUSINESS DAYS TO REACH YOU ONCE SHIPPED, BUT IF THERE ARE CERTAIN CUSTOM HOLDS FOR YOUR COUNTRY THEN IT MAY TAKE UP TO 4 WEEKS. THE TRACKING NUMBERS SHOULD BE AVAILABLE IN 24-72 HOURS SO YOU ALL CAN ALSO STALK YOUR PACKAGES, HOWEVER EACH POST HAS DIFFERENT SCANNING CAPABILITIES AND AGREEMENTS SO THE TRACKING CAN DIFFER FROM COUNTRY TO COUNTRY. ALL OF OUR ORDERS HEADING OUT OF THE U.S. ARE MARKED AS "GIFT" AND WE ARE NOT RESPONSIBLE FOR ANY TARIFF OR ADDITIONAL TAXES THAT MAY BE CHARGED BY YOUR COUNTRY. 

***WE ARE NOT RESPONSIBLE FOR PACKAGES THAT ARE DELIVERED INCORRECTLY OR LOST DUE TO INCORRECT SHIPPING INFORMATION PROVIDED AT THE TIME ORDER'S ARE PLACED. SHIPPING LABELS ARE PRINTED DIRECTLY FROM THE INFORMATION YOU ENTER AT CHECKOUT. IF A PACKAGE IS RETURNED DUE TO AN INCORRECT SHIPPING ADDRESS THAT WAS PROVIDED, A SUBTOTAL REFUND WILL BE INITIATED AND THERE WILL BE NO REFUND ON THE SHIPPING COST. IF YOU WOULD STILL LIKE YOUR PACKAGE THERE WILL BE THE ADDITIONAL COST OF RESHIPMENT.***


ON RETURNS/EXCHANGES
SINCE EVERYTHING IS MADE TO ORDER I AM UNABLE TO ACCEPT RETURNS/EXCHANGES AT THIS TIME. HOWEVER, IF A BISH MESSED UP AND SENT THE WRONG ORDER BY ACCIDENT OR IF THE ITEM IS DEFECTIVE THIS IS YOUR TIME TO SHINE AND ASK FOR THE MANAGER, CAROL! EMAIL BISHINEEDHELP@GMAIL.COM WITH YOUR ORDER NUMBER AND THE ISSUE AND PLEEEASE REMEMBER THAT I GET YELLED AT BY WALTER ON A DAILY BASIS... WATCH ANOTHER ONE OF HIS VIDEOS AND I WILL FIX IT AS SOON AS I CAN. IN THE RARE EVENT THAT YOU RECEIVED A DEFECTIVE ITEM YOU MUST REACH OUT (AND SEND PHOTOS) TO BISHINEEDHELP@GMAIL.COM WITHIN 48 HOURS OF YOUR ORDER BEING DELIVERED AND THE ITEM MUST BE UNUSED, UNWORN, UNWASHED TO RECEIVE A REPLACEMENT (IF WE STILL HAVE THE SAME ITEM OR SOMETHING SIMILAR) OR A REFUND ONCE ALL THE STEPS ABOVE HAVE BEEN VERIFIED.